Privacy Policy

This Privacy Policy explains how Bantu Aesthetics (“we”, “us”, “our”) collects, uses and protects personal data when you visit our website and when you contact us through our website. We are committed to handling personal data in accordance with applicable data protection law, including the UK GDPR and the Data Protection Act 2018 where applicable.

Who We Are

Business name: Bantu Aesthetics
Website: bantuaesthetics.co.uk
Email: info@bantuaesthetics.co.uk
Telephone: +256 786 035251
Postal address: Bantu Aesthetics, Forest Mall, Lugogo, Kampala, Uganda
Data protection contact: info@bantuaesthetics.co.uk For the purposes of data protection law, Bantu Aesthetics is the data controller of the personal data described in this Privacy Policy, unless stated otherwise.

The Personal Data We Collect

We may collect and process the following personal data through this website: – Name – Email address – Telephone number Additional personal data may also be collected during the booking process by third-party booking providers integrated with or linked from this website. The categories of personal data collected by those providers will depend on the booking platform used and the information requested at the time of booking. We may also collect limited technical information automatically when you use the website, such as: – IP address – Browser type – Device information – Website usage information collected through cookies or similar technologies

How We Collect Personal Data

We collect personal data in the following ways: – When you complete and submit a contact form on our website – When you use or are redirected to a third-party booking platform – Through cookies and similar technologies used on the website – When you contact us directly by email, telephone or other communication methods listed on the website

Why We Use Personal Data

We use personal data for the following purposes: – To respond to enquiries – To manage bookings – To operate, maintain and improve the website – To monitor website performance and visitor activity – To comply with legal and regulatory obligations – To establish, exercise or defend legal claims where necessary

Our Lawful Bases for Processing

Under UK data protection law, where applicable, we rely on one or more of the following lawful bases, depending on the circumstances: – Legitimate interests: to respond to enquiries, administer the website, and manage routine business communications – Contract: where processing is necessary to take steps at your request before entering into a contract, or to perform a contract for services – Legal obligation: where we need to retain or disclose information to comply with legal or regulatory requirements – Consent: where required, including for certain cookies and tracking technologies Where consent is used, you may withdraw it at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Booking Platforms and Third-Party Services

This website may use third-party booking systems or embedded third-party content. Where you interact with a third-party booking platform, that provider may collect personal data directly from you in accordance with its own privacy policy and terms. We do not state that we “share” enquiry data collected through our own contact forms unless that is specifically the case for Bantu Aesthetics. However, third-party platforms integrated into the website may collect data independently where you choose to use them. Template note: Insert names of any booking platform providers, analytics services, hosting providers, video platforms, CRM systems, or other relevant third parties used by Bantu Aesthetics.

Analytics

This website may use analytics tools to help us understand how visitors use the site and to improve performance and user experience. Analytics providers may collect information such as IP address, browser information, pages viewed, time spent on pages, and referring website information. Where analytics cookies are not strictly necessary, they should only be used in accordance with the clinic’s cookie consent setup and applicable law. Template note: Insert the name of the analytics provider(s), for example Google Analytics, Plausible, Fathom, or other services used.

Cookies and Similar Technologies

This website uses cookies and similar technologies. Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember preferences, analyse traffic, and support embedded third-party content. We may use the following categories of cookies: – Strictly necessary cookies: these are essential for the operation, security and core functionality of the website – Analytics cookies: these help us understand how visitors use the website so we can improve it – Functional cookies: these may remember your preferences or support enhanced website features – Third-party cookies: these may be set by embedded services or third-party tools, such as booking widgets, video platforms or analytics providers Examples of third-party technologies that may be used on this website include: – Booking widgets or appointment systems – YouTube or other video streaming or embedded media services – Website analytics tools Where required by law, non-essential cookies will only be set after you have provided your consent through our cookie banner or consent management tool. You can also manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. Template note: Insert link to Cookie Settings / Cookie Banner tool if applicable. Insert a more detailed cookie table if Bantu Aesthetics wants a separate Cookie Policy.

How Long We Keep Personal Data

We keep personal data for as long as necessary to manage bookings and comply with legal obligations. Retention periods may vary depending on the type of enquiry, the service provided, legal requirements, and whether the information is needed for record-keeping, dispute resolution or compliance purposes. Template note: Insert any Bantu Aesthetics-specific retention periods if known.

How We Protect Personal Data

We take appropriate technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures may include secure website hosting, restricted access to personal data, password protection, software updates, and the use of trusted third-party service providers where appropriate. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Some third-party providers used on this website may store or process personal data outside Uganda or the United Kingdom. Where this happens, we will take steps to ensure that personal data is protected appropriately and that any transfers are made in accordance with applicable data protection law. Template note: Insert details if Bantu Aesthetics uses providers based outside Uganda or the UK, such as standard contractual clauses or adequacy regulations, if relevant.

Your Data Protection Rights

Under applicable data protection law, individuals may have the right to: – Request access to their personal data – Request correction of inaccurate or incomplete personal data – Request erasure of their personal data in certain circumstances – Request restriction of processing in certain circumstances – Object to processing in certain circumstances – Request transfer of their personal data where applicable – Withdraw consent at any time, where processing is based on consent – Lodge a complaint with the relevant data protection authority These rights are not absolute and may only apply in certain circumstances.

How to Contact Us

If you have any questions about this Privacy Policy or about how your personal data is handled, please contact: Bantu Aesthetics
Email: info@bantuaesthetics.co.uk
Telephone: +256 786 035251
Address: Bantu Aesthetics, Forest Mall, Lugogo, Kampala, Uganda

How to Complain

If you are unhappy with how we handle your personal data, we would appreciate the opportunity to address your concerns first. You may also have the right to complain to the relevant data protection authority, depending on your location and the applicable data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations or the way we use personal data. Any updates will be posted on this page and the “last updated” date will be revised accordingly. Last updated: 21 May 2026